VIN Problem (E53 X5)

[PixelBarnX5]

Hello all,

I installed my resler dongle today and bought the DSP + OBC license today. I had all the confirmation emails etc. 

However there appears to be an issue with my VIN ... The VIN I have registered with is correct, as taken from the chassis plate of my car. However, when I look on the 'information' tab in the app it shows a totally different VIN.

Also every time I attempt to unlock the app I get a message saying 'Module Unlock Succesful' but then as soon as I go back to the unlock screen it shows 'Your vehicle is not unlocked'.

Is this as simple as my license hasn't yet been activated or do I have a further problem?

Thanks,